Charge 6 turns off when unplugged

[steenbur]

My fitbit charge 6 goes from 100%charged to O as soon as unplugged and screen then goes black.   Cleaned contacts, rebooted numerous times, and restarted to no avail.  Just got this as a Christmas present to replace my other one in which the watch connections to the band broke.   This unit has been poor replacement.   Spent most of yesterday going on line to try to fix this.

Moderator Edit: Clarified subject

[LizzyFitbit]

Welcome to the community forums, @steenbur.

Thanks for bringing this to my attention and sharing the steps that you've tried prior to posting. I understand how you're feeling and I'm sorry for this inconvenience. To work on this together, may I know if you've exhausted the rest of the steps described in this help article? Please make sure to perform the restart by plugging your tracker and pressing the button located on the flat end of the charging cable 3 times, pausing for 1 second between presses. You should see the Fitbit logo afterwards.

[steenbur]

yes done all that and logo comes up but one unplugged the screen goes black
Sent from my iPhone

[LizzyFitbit]

Hi there, @steenbur.

Thank you for confirming that you've tried all our suggested steps. Because your Charge 6 is still not responding, I've requested a case on your behalf so our Support team can look into this and provide you with assistance. You'll receive an email shortly with more information, check your inbox and keep an open communication with them.