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Charge 6 unable to change clock face or adjust apps

‎07-23-2024 06:10 - last edited on ‎07-24-2024 08:51 by Fitbit Moderator

‎07-23-2024 06:10 - last edited on ‎07-24-2024 08:51 by Fitbit Moderator

When going to my Charge 6 device and under gallery,  I get the following message...

1000013165.jpg

 It seems to be still trying to install SPO2 and ECG. The loop never ends. I have already tried soft resets, clearing the data, reinstalling the app, restarting the phone and the watch, and a factory reset.  Nothing helped. 

Please help or this thing is on its way back to the seller. 

 

Moderator edit: clarified subject.

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‎07-24-2024 08:49

‎07-24-2024 08:49

A warm welcome to the community forums @Orionguy. 

Thank you for sharing the inquiry regarding the Charge 6. 

While reviewing your information I've been informed that you already contacted the Support Team for further assistance with this. In this case, they will let you know how to proceed. Please keep in contact with them and take a look at your inbox. 

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