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Charge 6 / unable to sync / incorrect hour

yesterday - last edited yesterday by Fitbit Moderator

yesterday - last edited yesterday by Fitbit Moderator

This morning, when I put on my Fitbit charge 6, it was 2 hours behind. I have not traveled or changed anything at all.  My iPhone says it is connected but the app won’t sync.  It is showing the steps, etc.. 

 

Moderator edit: updated subject for clarity

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yesterday

yesterday

Hello @Kayak2!  Welcome to the Fitbit Community! It's great to have you here! 

Thank you for sharing the details about your Charge 6 that is not syncing. 

There are some requirements to sync with your app, please verify all and try to sync again: 

  •   1- Your phone has the latest version of the Fitbit application installed.
  •   2- Your phone has a data connection or Wi-Fi connection.
  •   3- Your phone software is up to date.
  •   4- The Bluetooth of your phone is activated.
  •   5- Your phone is not receiving other Bluetooth signals. (speakers, headphones)
  •   6- If you use more than one device to synchronize, make sure that only the one you want to synchronize is nearby.
  •   7- The battery charge of your Fitbit device is not too low.
  •   8- You do not have available updates on your Charge 6.
  •   9- The power saving mode is disabled on your phone. This mode usually causes the device to turn off Bluetooth.
  • 10- The Fitbit application is authorized to run in the background on your phone.

Once you have verified the requirements, please restart your Charge 6 and your phone and try syncing again, the sync will correct the time on your Fitbit.

For more information you can take a view to the following help article: Why won't my Fitbit device sync?

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