Charge 6 unresponsive since update

[Peghigs]

My four month old Charge 6 went black and is totally unresponsive since 5 hours ago, upon an update.  Tried reset with no luck.  Will not sync or link.  Useless.  App showing there is an available update but won't let me apply it.  Nothing working.   Please help.

[Talahthas]

Welcome to the Fitbit community, @Peghigs!

Sad to hear that you're having issues with your Charge 6.
Although you've mentioned to already have tried this, I'd suggest to give restarting your device another try as it sometimes takes more than one attempt to do so successfully. Before restarting you should verify that the charging contacts on your device are clean and the charging pins on it's charging adapter are clean as well and can move flawlessly. In doubt please have a look here:

How do I clean my Fitbit device?

Next please closely follow these instructions as timing is crucial for this procedure:

1.) Connect your Charge 6 to the charging cable which has to be connected to a reliable power source.
2.) Press the button located on the flat end of the charging cable 3 times within 8 seconds(!), holding each press for about 1 second(!).
3.) Wait around 10 seconds until the Fitbit logo appears on your device's display.

If that really won't work for you, please try if changing your device's clock face will get it back to working order. Here's how to do that:

How do I change the clock face on my Fitbit device?

I'll keep my fingers crossed.

[Peghigs]

Did all of those things several times last night as well as this morning.  Not working, and from forum, appears I am not only one.  Please help or advise how I may be in touch with support.

[Peghigs]

Cannot even change clock face because app is NOT linking to Fitbit.  The charger charged the Fitbit fine.  I have more than enough power.  Was 86%.  Had charged to full with no issues.  The fitbit is NOT being found when I try to sync or change watch faces or anything attempting to connect, including not picking up data.... Very unhappy.

[KimWalks]

Same with me.  At 85% battery, but it is unresponsive. It will not connect, black screen, etc.  Tried to go with warranty, but the link just takes you to a search page and when searched it takes me back to the same page. I guess the warranty is useless. 

[Peghigs]

I am not getting a fitbit logo at all upon reset.  All I have is a black screen.  My fitbit has not synced since this started yesterday afternoon.  Also when I try to change clock face, it is not finding the fitbit.  Unable to sync or link to the fitbit at all.  I purchased this fitbit Chsrge 6 new in May 2024.

[Talahthas]

Welcome to the Fitbit community, @KimWalks!

Have you tried to reset your Charge 6, making sure the contacts of the back of your device are clean before doing so as I've mentioned above?

If so, I'd suggest contacting the support team:

[Talahthas]

Thanks for having tried my suggestions, @Peghigs.

As those didn't work for you, I'd suggest contacting the support team for further assistance:

[Designerpen]

My fitbit charge 6 is completely dead... I have tried all the reset instructions to no avail. I have tried them multiple times. I purchased this in Feb 2024. It worked great until late last night.. the fitbit app shows it has a 38% charge

[Designerpen]

Tried this solution multiple times, no luck, not pleased

[Karina_]

No luck with me either everything works on my watch except for swiping I can't swipe to set alarms I can't swipe to turn off alarms I can't swipe to check the date but I did find the clock face that shows the date so there's that it's incredibly frustrating the update goes through says update complete but then still shows the update is there a firmware needs to be updated and it won't do it

[RiekoC]

Hello @Designerpen & @Karina_ 

Since you've tried the recommended troubleshooting steps without success, the next step is to contact Support (<-- click link) to find out if they can help you with warranty options. Complete the prompts until you get the option to chat or call.