Charge 6 unresponsive

[Coops21]

My charge 6 is unresponsive, it kept losing my heartbeat yesterday so I restarted via the clock face several times. Then the screen went black so I restarted via the button on the charging cable. I’ve woken this morning and it’s black again but this time the restart button x 3 is not doing anything . It has also disconnected itself from the app which is now only showing my mobile phone. I’ve tried to add the charge 6 but it can’t find it. It does not vibrate when I attach it to the charger. The charging cable has always been kept in its box. I’ve had it 6 months. Any help appreciated. Thank you 

Sorry I should say my mobile is an iPhone 11 Pro Max which is on the latest version and the Fitbit app is also up to date.(looks like the Fitbit app updated last yesterday when the issues started. There is no lights showing on the back of the Fitbit.

[RiekoC]

Hello @Coops21 

Based on the description of your issue and that you don't see any lights on the back of your Charge 6 seems to indicate to me that you may have a defective device.

At this point, I recommend that you contact Fitbit support (<-- click link) to assist you. Continue with the prompts until you reach the page that gives you the contact options.

[Coops21 · Accepted solution]

Thank you

i thought I had updated my post but it must not of posted. I persisted for over 2 hours and finally managed to reset the Fitbit using the charging cable 3 button press. I’ve since had to restart via the clock face twice as it keeps losing my heart rate. Fingers crossed it seems to be working as it should …. For now.

[RiekoC]

Hello @Coops21 

Thank you for the update and letting us know that your Charge 6 is back to working.

If it starts acting up again and troubleshooting doesn't fix it, please consider contacting Support.