Charge 6 white screen face

[Justjenn68]

Woke up this morning and Charge 6 has a white screen.

I've tried all the tricks mentioned and nothing works.

Any other suggestions?

Moderator edit: clarified subject.

[ManuFitbit]

Hi @Justjenn68. A warm welcome to the community. 

Thank you for sharing with me the information regarding the issue that your Charge 6 is experiencing.

Please, make sure to follow the steps listed here below:

1. Sync the device in the Fitbit app.

• From the Today tab in the Fitbit app, tap Devices.
• Chooose the Charge 5.
• Tap Sync Now.

2. Check for available Firmware updates.

• With the Fitbit device nearby, open the Fitbit app (make sure the Fitbit device is charged).
• Tap the Today Tab > Devices > your device.
• Tap Update (This option only appears if an update is available).

Follow the on-screen instructions: Keep the Fitbit device close to your phone during the update. When the update starts, a progress bar appears on the device and in the Fitbit app until the update is complete.

3. Charge the device:

Double-check the connection: Ensure secure connection to the charging cable and that the cable is plugged into a working USB port (computer or UL-certified wall charger).

If these steps don't work:

4. Restart the device: Keep in mind that your data won't be deleted: How do I restart my Fitbit device?

5. Changing the clock face via the Fitbit app can sometimes resolve a black screen issue:

• Open the Fitbit app.
• Choose Device Settings.
• Navigate to the clock face options and try selecting a different clock face.

[Justjenn68]

I did all that.

Reached out to support and they are sending a new watch.

[ManuFitbit]

Thank you for the response @Justjenn68. 

I’m glad to hear that the Support team was able to help you.