Charge 6 white screen

[alexkabanov]

My Fitbit Charge 6 appears to have stopped working. The screen is completely white and no longer functioning properly. The battery appears to be charged, and I have used the device carefully. It was not exposed to water, dropped, or otherwise damaged.

I've reset it a lot of times already. Also, I changed the clock face a lot of times, but nothing was helping.
Please let me know what the proper procedure is in this situation.



Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @alexkabanov. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention, for the troubleshooting steps you've tried, and for the image attached. I'm sorry to hear that your new Luxe is still crashing itself suddenly. I understand how annoying this can be, I will do my best to help you with this!

To better assist you, I suggest reaching out to our Support Team who will be able to take a closer look into this issue and provide further help. This form is only meant for you to use. Click here to get access to it.