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Charge 6 white screen

‎12-01-2024 15:37 - last edited on ‎12-02-2024 05:36 by Fitbit Moderator

‎12-01-2024 15:37 - last edited on ‎12-02-2024 05:36 by Fitbit Moderator

Fitbit charge 6, barely 3 weeks old, now has white screen with lines.  Was told to return for replacement  using DHL but can't figure out how to post ither with courier collection  or drop off at express location?? Keep getting asked for parcel sizes and they will quote me a posting price?? £114 for a fitbit that after 3 weeks is useless?

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‎12-02-2024 05:36

‎12-02-2024 05:36

Hello there @Shazzamcshazzy, welcome to the Fitbit Community. 

I can definitely understand your frustration in this matter, this shouldn't be that hard. 

Please note that our customer care team is committed to providing a suitable solution for every single issue our users might have. With this in mind, my best advice is to keep an open line of communication with them. They will provide you with anything needed to get the issue resolved.

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