Charge 6 will not charge/turn on

[wmblack6]

I bought a new Charge 6 just last week. It successfully charged one single time and since then I have not been able to get it to register or a charge or now even turn on. I've tried the charging cable that came with the product as well as some third-party cables. I haven't even got the thing wet.

Any tips?? I'm pretty disappointed as I would've thought more from a brand like FitBit at this point.

[wmblack6]

F it. I'm just returning it and going with a better brand.

[FatimaFitbit]

Hi there @wmblack6! Welcome to the Fitbit Community!

Thank you for reporting this situation and for your efforts.

Please try to restart your Charge 6 with the charging cable:

1. Connect your device to the charging cable.
2. Press the button located on the flat end of the charger 3 times within 8 seconds, holding each press for about 1 second.
   Note: If your charger doesn’t have a button, you can instead disconnect your tracker from the charging cable, pause for 1 second, then reconnect it. Repeat 3 times.
3. Wait 10 seconds or until the Fitbit logo appears.
4. If the device doesn’t restart, wait 15 seconds and try again.

I'm sorry for all the inconveniences you're having with your new Charge 6. The Fitbit community is always available to you.