Charge 6 will not display clock and seems be timing something

[Mattymatty]

The watch seems to be trapped in a timing loop, it will not allow me to pause the timer. Also, the clock face display has changed to digital numbers. I tried following the reset sequence of pushing the black charger three times in 8 seconds, but that does nothing. I only bought this two weeks ago! Please help!

Moderator edit - updated subject for clarity

[DavidFitbit]

Hi @Mattymatty, thanks for stopping by, I hope you're doing well.

Let me help you with the display of your Charge 6.

You can manage the type of clock face you want your Charge 6 to display. I recommend that you follow the instructions in our help article How do I change the clock face on my Fitbit device? > How do I change my clock face?

If the restart doesn't seem to do anything, please make sure your device is charging by trying a different usb port. You may refer to our help article How do I restart my Fitbit device? > Charge 5 and Charge 6.