help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 6 won’t charge

‎08-09-2025 11:01

‎08-09-2025 11:01

My Fitbit battery went totally dead. Now it won’t charge. Have tried different outlets and cords. Cleaned charger an d Fitbit connections with alcohol. Still no go

Best Answer
0 Votes
1 REPLY 1

‎08-10-2025 10:46

‎08-10-2025 10:46

Hi @Dianna99 and warm welcome to the forums. 

I appreciate your message, and I'm sorry to hear that your Charge 6 is not charging. Thank you for all the troubleshooting steps you tried. 

I suggest you to try to restart your device, as explained in the following help article: How do I restart my Fitbit device?

In addition, please try these steps: 

  1. Connect your Fitbit device to the charger.
  2. Please remove and re-insert it quickly.
  3. After a half-second pause, repeat this removal and insertion motion 3 more times, all within a span of 8 seconds.

Visit our Discussions board where you can share your experiences, meet people and create new topics.Si ma réponse vous a plu, merci de me féliciter. Si votre question a trouvé une réponse, acceptez la solution.If you liked my answer, give me a Kudo. If your question was answered, accept the solution.FR-EN-SPA.

Best Answer
0 Votes