Charge 6 won't re-charge

[TonyMP]

My Charge 6 won't re-charge. I have cleaned the connectors and tried various points to plug in the cable and I have long-pressed the button on the charging cable but nothing is working.

Moderator edit: clarified subject.

[DramaQueenDiva]

How long was it left on the charger?  In order to get a good charge, it needs to be on the charger for at least 2 hours.

Also, did you try different outlets?

[ManuFitbit]

Welcome to the forums @TonyMP.

Thank you for providing the inquiry regarding your Charge 6. Thank you for trying to fix it on your own.

Please confirm that you have followed the steps suggested in this help article.

Thanks for your help @DramaQueenDiva 

[SKOTT132]

Same thing happened to me today. have you figured out how to fix it?

[ManuFitbit]

Hi @SKOTT132. Welcome to the forums. 

Thank you for letting us know that you are experiencing the same behaviour on your tracker.

Please, confirm that you tried the steps listed in the help article: Why isn't my Fitbit device's battery charging?

In addition, check out if your device is updated: How do I update my Fitbit device?

[SKOTT132]

I've tried everything on that link and it still won't turn on. It was on
when I put it on the charger then when I came back to take it off the
screen was black. I tried using my wife's charger aswell and still won't
work

[ManuFitbit]

Thanks for responding @SKOTT132 and for confirming that you performed the steps.

Since you tried the steps and they didn't work, and you are still experiencing a charging issue, I need additional information from you that would best be shared privately. I’m sharing a link to a form for you to fill out so we can look into this further.

I’ll keep an eye out for your response specifically, so please let me know once you’ve filled it out. 

[SKOTT132]

I filled it out

[Wzq]

Hi I am also facing the same problem. Can you help me?

[KMits]

I’m experiencing the same issue. I cleaned it, tried different outlets and it still doesn’t work. Did you find a solution?

[TonyMP]

Fortunately I am still within warranty and, subject to my returning the
existing fitbit, they will replace it. I have sent it off snd sm waiting to
hear.

[DramaQueenDiva]

Hi @KMits and @Wzq , have you tried the steps mentioned by @ManuFitbit ?

It may also be helpful for you to try different chargers and outlets if available to help narrow down where the issue is.  I would also clean the back of all devices and the charging ports in question before beginning your tests.  If that doesn't work, you can contact Support via chat at the bottom of this page and ask for a Battery Test to help diagnose the issue.

@TonyMP I'm glad you were able to exchange your device.  Please let us know how it goes.

[Laurie50]

Fit bit 6 unable to get charged. I cleaned all units

[RiekoC]

Hello @Laurie50 

Have you tried the other recommended troubleshooting steps in the link that the Moderator posted on 23 Nov 2024?

[TonyMP]

I also tried dveryyhing. Fortunately I was still under guarantee. Their
customer services were fantastic. A call from US within 30 seconds and
replacement watch and cable just a few days later.
I am sure that it was the cable which was faulty.