Charge 6 won’t sync and charge

[SimonLeighton]

My Charge 6 stopped syncing earlier today, I tried the troubleshooting advice re turning phone off and on and and hard resetting the app. I also tried to forget the device but it won’t let me, and now, the watch won’t charge either! Help needed please. I have a run planned tomorrow and it will be gutting if I can’t track myself properly. 

Moderator edit: clarified subject.

[andersen353 · Accepted solution]

Try restarting the Charge 6.

I had a similar problem today where it wouldn’t sync and wouldn’t update (mine still charged though). I’ll spare the details on all of the things I tried, but restarting the Fitbit fixed everything. If you swipe down from the clock face, you’ll eventually get to Settings. The choose Restart. There’s a link to the manual on the community page that has more steps you can try if that doesn’t work. Once I restarted, the update ran and then I was able to sync. Phew! 

[SimonLeighton]

Thanks very much. Restarting the watch worked where everything else failed. All sorted now. Phew indeed! 🫡

[ManuFitbit]

Welcome to the forums @SimonLeighton @andersen353. 

Thank you for taking the time to share the details regarding the difficulty with Charge 6.

Glad to know that you got it sorted @SimonLeighton. Thanks for providing the feedback @andersen353. 

I'm sure that it's going to help other users having similar issues.

I'd like to invite you to visit our Health & Wellness board where you can share your experiences, meet people and create new topics.

[nkdt56]

I have done all this so times, losing time, will not stay synced. Not even a year old no help whatsoever. I will try another brand 

[ManuFitbit]

Hi @nkdt56. Welcome to the forums. 

Thank you for sharing the information regarding the difficulty that you are experiencing with the device and for trying to fix it on your own. 

If you are still having issues to sync the device with the Fitbit app, I suggest trying to set your Charge 6 as a new device following the steps listed in the help article below:

How do I set up my Fitbit device?

[nkdt56]

I already did that.

[ManuFitbit]

Hi @nkdt56. Thanks for responding.

At this stage, I recommend reaching out to Support. They have the right tools to give you more personalized help. Don't hesitate to contact them.

[nkdt56]

Thank you, I talked to them, i did everything thru told me to.

[ManuFitbit]

Glad to know that @nkdt56. 

Thanks for letting me know. I hope they can provide you with the best possible assistance. 

[Bamullen]

Thank you so much this got me back up and running.  A.I. wanted me to purchase a new watch!

[ManuFitbit]

A warm welcome to the forums @Bamullen. 

So glad to hear that! Hope everything is all good now.

I'd like to invite you to visit our Health & Wellness board where you can share your experiences, meet people and create new topics.