Charge 6 won’t sync and charge

[SimonLeighton]

My Charge 6 stopped syncing earlier today, I tried the troubleshooting advice re turning phone off and on and and hard resetting the app. I also tried to forget the device but it won’t let me, and now, the watch won’t charge either! Help needed please. I have a run planned tomorrow and it will be gutting if I can’t track myself properly. 

Moderator edit: clarified subject.

[andersen353]

Try restarting the Charge 6.

I had a similar problem today where it wouldn’t sync and wouldn’t update (mine still charged though). I’ll spare the details on all of the things I tried, but restarting the Fitbit fixed everything. If you swipe down from the clock face, you’ll eventually get to Settings. The choose Restart. There’s a link to the manual on the community page that has more steps you can try if that doesn’t work. Once I restarted, the update ran and then I was able to sync. Phew! 

[SimonLeighton]

Thanks very much. Restarting the watch worked where everything else failed. All sorted now. Phew indeed! 🫡

[ManuFitbit]

Welcome to the forums @SimonLeighton @andersen353. 

Thank you for taking the time to share the details regarding the difficulty with Charge 6.

Glad to know that you got it sorted @SimonLeighton. Thanks for providing the feedback @andersen353. 

I'm sure that it's going to help other users having similar issues.

I'd like to invite you to visit our Health & Wellness board where you can share your experiences, meet people and create new topics.