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Charge 6 won't sync since I updated software

‎04-17-2025 00:08 - last edited on ‎04-17-2025 05:18 by Fitbit Moderator

‎04-17-2025 00:08 - last edited on ‎04-17-2025 05:18 by Fitbit Moderator

I updated software on my Charge 6 now it won't sync with my Android.

Moderator edit: updated subject for clarity

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2 REPLIES 2

‎04-17-2025 18:51

‎04-17-2025 18:51

How charged is your device? I’ve had issues with syncing from time to time. My solution has always to put it on the charger for a little bit, and then place my phone immediately next to it and attempt to sync- works every time.

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‎04-17-2025 20:49

In response to 1Adam1

‎04-17-2025 20:49

Good to see you participating in the community @KimmyWayne. 

Thank you for providing the inquiry regarding this difficulty with your Charge 6. 

Welcome to the community forums @1Adam1. 

@KimmyWayne please make sure your device is charged and after confirmed please try to follow the steps listed in this help article: Why won't my Fitbit device sync?

I'm sure that your post is going to help other users @1Adam1. 

I'd like to invite you to visit our Health & Wellness board where you can share your experiences, meet people and create new topics.

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