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Charge 6 won't sync

‎11-30-2023 10:10

‎11-30-2023 10:10

The fitbit app on my phone is not syncing with my new charge 6. I've tried reinstalling the app which did enable one sync, but it hasn't since then

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‎11-30-2023 10:46 - edited ‎11-30-2023 10:46

‎11-30-2023 10:46 - edited ‎11-30-2023 10:46

Hello @NiccyL 

Sorry to see that you are having problems syncing your Charge 6 with the Fitbit app on your phone. 

This help page has the recommended troubleshooting steps to try: Why won't my Fitbit sync? 

Although it's not mentioned as a troubleshooting step, some users have shared that they need to turn Wi-Fi off then on again on their phone to get their Fitbit to sync. 

Hopefully, these troubleshooting steps will work for you. 

Rieko | N California USA MBG PE

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