Charge 6 won't vibrate

[Bigmtyeti]

My Charge 6 won't vibrate for notifications, calls, timers, alarms. I've restarted it several times and nothing seems to work. It's not in sleep or do not disturb modes. I don't believe it's a phone issue due to the timer and alarm not working. 

[EstuardoFitbit]

Hey there @Bigmtyeti, welcome to the Fitbit Community!

I really appreciate you taking the time to share this issue and all the steps you've already taken. Thank you!! 

Let's start by checking settings for Vibration and Audio. Please follow the instructions here to see how to access these options: How do I navigate my Fitbit device?

[Bigmtyeti]

My vibration setting is strong. I don't see an audio setting. Sleep mode is
off and dnd is off still. I restarted twice last night. This has been going
on for over a month, closer to 2 at this point.

[EstuardoFitbit]

Hello there @Bigmtyeti, thanks for following up! 

Oops, my bad! 'Vibration and Audio' is what those settings are called on other models like the Versa 4 and Sense 2.

Anyway, since your Charge 6's vibrations are still not working correctly, let's try a factory reset and set it up again your Charge 6.