Chat and customer service have an error code.

[HappysMom]

My fitbit charge 6 just died. I tried contacting support forcwsrranty through the app's chat and call center. I just get an errir code and the prompting starts all over for what i want.

Is normal for them to get out of helping when under warranty? It's really annoying.

[Odyssey13 · Accepted solution]

Hi @HappysMom  anything warranty related requires the customer service people.

here are the support contacts I've gleaned over the years on the forums.

when there is someone available, chat is an option. Phone or X/Twitter works well, too.

https://myhelp.fitbit.com/s/support?language=en_US 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

[GS06]

I guess the India number is not correct as when dialled get a message likely fraud from true caller. And before it rings call gets disconnected. 

Please share thw working no. Iam facing trouble.

[Odyssey13]

@GS06 you'll need to contact customer support by going to this page - click to go there - and filling out the required fields. As you progress, you will go from page to page, adding any required information. Ultimately you will arrive at the place where you can decide to receive or to make a call directly to support. It's the way you'll get things going.