Chat and customer service have an error code.

[HappysMom]

My fitbit charge 6 just died. I tried contacting support forcwsrranty through the app's chat and call center. I just get an errir code and the prompting starts all over for what i want.

Is normal for them to get out of helping when under warranty? It's really annoying.

[Odyssey13 · Accepted solution]

Hi @HappysMom  anything warranty related requires the customer service people.

here are the support contacts I've gleaned over the years on the forums.

when there is someone available, chat is an option. Phone or X/Twitter works well, too.

https://myhelp.fitbit.com/s/support?language=en_US 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options