Charge 6 constant red blinking

[LJMarshall]

I wore my Fitbit in the ocean. Should not have been a big deal. Did not dive. But it stopped working. I let it dry cleaned it, etc. all the things Google said to do. I can’t get it to stop blinking red. I think I may have reset it , and now my Fitbit and phone are correctly synced but it won’t stop blinking and it won’t hold a charge because of it. Any ideas?

Moderator edit: clarified subject.

[ManuFitbit]

Welcome to the community forums @LJMarshall. 

Thank you for taking the time to share with me this information regarding the difficulty that you are experiencing with your Charge 6. Thank you for trying to fix it on your own. 

Please give it a try by following the steps listed below:

1. Sync the device in the Fitbit app.

• From the Today tab in the Fitbit app, tap Devices.
• Chooose the Charge 6.
• Tap Sync Now.

2. Check for available Firmware updates.

• With the Fitbit device nearby, open the Fitbit app (make sure the Fitbit device is charged).
• Tap the Today Tab > Devices > your device.
• Tap Update (This option only appears if an update is available).

Follow the on-screen instructions: Keep the Fitbit device close to your phone during the update. When the update starts, a progress bar appears on the device and in the Fitbit app until the update is complete.

3. Charge the device:

Double-check the connection: Ensure secure connection to the charging cable and that the cable is plugged into a working USB port (computer or UL-certified wall charger).

If these steps don't work:

4. Restart the device: Even if you already tried, confirm the restart as indicated here. Keep in mind that your data won't be deleted: How do I restart my Fitbit device?

5. Changing the clock face via the Fitbit app can sometimes resolve a black screen issue:

• Open the Fitbit app.
• Choose Device Settings.
• Navigate to the clock face options and try selecting a different clock face.