Credit for Sleeping 2x during same time period????

[tidentenn]

Early sleep period VERY often appears in the previous nights sleep. Giving me lots of sleep for the previous night. Happens almost every night to me. As a retired software developer, I just need know how this is allowed to occur. Throws all of the Fitbit data into the questionable pile. My sleep period is set from 9pm to 6am. I read where this is a sleep sensitivity setting issue?  I'll change back to sensitive sleep setting, but at the end of the day a person can only sleep once per given time period. The software should handle that with ease.

[KatherineNY]

@tidentenn Maybe a unique glitch to your device?  I have sleep schedule set 10:30pm to 6am and usually try to be prone in bed by 10pm.  My data the next day shows 1 sleep session.  I have "other sleep" at the bottom for the same day if say I take a nap in the afternoon.

[tidentenn]

Last night's double sleep...😁

 

[RiekoC]

Hello @tidentenn 

This is the first report that I've seen of a Charge 6 device double tracking sleep...very strange. Too bad the additional session is less than 3 hours. I'd be interested in seeing the sleep graph for the erroneous session. 

What troubleshooting have you already tried, if any?

[tidentenn]

I captured a screen shot of yesterday's sleep time and score. I was going to compare it this morning after last night's sleep had been 'added' to it. Of course, everything worked perfect last night! Possibly because I restarted the watch and re-installed the app. I'll update if that changes. Thanks for your reply!

[RiekoC]

Hi @tidentenn 

Thanks for letting us know that your sleep tracked correctly last night, without any double tracking. 

I'm sure you'll be monitoring this. Let us know if the problem re-appears. 

[tidentenn]

The app added last night's sleep (922pm until 1125pm) to the night before. No change in the previous night's score.  I need to reach how to fitbit/google to better understand how sleeping twice during a given time period is even possible.

[RiekoC]

Hello @tidentenn 

I think there was something going on in the background for a couple of days. I did see another person report that their sleep tracking included the same period in 2 logs, similar to what you saw. 

Here's the link to contact Support (<-- click). Complete the prompt in Step 1. Tap Continue in Step 2 (ignore Resources) to get to Step 3 which has the contact options. 

Just to let you know, I doubt that anyone at Fitbit support will be able to explain why the app tracked the sleep same period in 2 different logs. 

I'll be monitoring the forums for additional reports of this. On the off chance that I learn how the issue happened, I'll report back. 

[tidentenn]

Thanks for your help, it is greatly appreciated 👍 

[tidentenn]

I finally reached out to fitbit via phone and was told to remove the app from the phone, re-install the app, and restart the charge 6.  1st night: sleep duplication.  As a retired software developer, I just don't see how sleeping 2x during the same time period doesn't get an error catch. I'll get over it.😂