Daily Heart rate graph shows "No Data"

[DRB23]

I no longer appear to be able to view my daily heart rate graph. I can only access my average daily heart rate by going through my weekly heart rate. Is there a solution to be able to see the daily graph again

Moderator Edit: Clarified subject

[Gerard66]

Worked for me as Well ! 

Thanks everyone!

[ellabella911]

hi, having the same problem. extremely annoyed actually as this device is to monitor my heart rate specifically for anxiety and pic attack needs 

[Remd]

Setting to 24hrs instead of 12hrs worked for me, heart graph is showing again and also in the exercice tracking!
Although I prefer the 12hrs setting, it works for me as a workaround until it is fixed! 

It may be a good idea to let Support know about this workaround as well until a fix is available, because the only thing they suggested was to re-install the charge in the fitbit app and that didn't help. 

[xxstarburstxx]

Not sure how many can see this as I’m not good at finding my way around forums. 
There’s been many complaints about this for days / weeks now and the only ‘solution’ seemed to be to change to 24hr clock.  
Not satisfactory. 
This morning I got a phone call through to google / Fitbit (supposedly California) and explained everthing on behalf of us all. 
I sent pics of how it is and how it changes when on 24 hr clock. 
Let’s see if anything happens.  

[Wyndham555]

My issue is the lack of co-ordinates on the y axis of the heart graph.  Latest update is a backwards step. 
Let’s hope they can resolve this issue as well. 

[canobe]

I did the same. Opened a ticket also. No response

[xxstarburstxx]

So fed up of this.
The lack of response is too bad. They clearly don’t care.
Sent from my iPhone

[canobe]

They responded asking same old questions. Is the green light on..etc etc

[xxstarburstxx]

It is clearly not an individual device problem. It comes from source.
Their response is remiss.
Sent from my iPhone

[Robn]

Me too. I keep chasing them for a solution but they politely reply they are aware of the problem and it has been escalated. 
So no use at all! 
It’s been weeks now! 

[Gerard66]

Hi there, I also had the same issue 2 weeks ago with my Charge 2 which I thought it was because it was old. I read many blogs until one member of the Community posted a solution here. After I reset the app and changed the clock to 24 hrs (instead of 12 hrs) I was able to see the Daily Heart Rate Graph again. Hope this fix your issue as well. 

 

[xxstarburstxx]

So frustrating!!
Glad you are on it too. Maybe the more of us that highlight the problem the more likely we are to get a solution. Eventually. 😤
Sent from my iPhone

[Robn]

Thank you for the information.

Unfortunately it didn’t work for me.
I changed to 24 hr clock on iPhone and watch, deleted and reinstalled the app and restarted the phone.
But still a blank daily heart rate chart.

Thanks
Rob

[xxstarburstxx]

Hello and thanks for trying to help. We’ve all been through all this and don’t find it satisfactory. Not everyone wants to be on the 24hr clock and also the graph isn’t as informative.
Sent from my iPhone

[Old_Unfit]

For my Android app, it's been 2+ weeks with no more sync and display issues. I can only assume that they have fixed the Android Fitbit app for integration between the Fitbit device, the phone and the Google servers. Seems to me users on iPhone are the ones still experiencing the problems and not getting proper update on expected timeline on when the problem will be resolved.  After so many weeks, all will agree that the team being aware is not good enough as it just prolong user frustration with the product and Google. Come on Google you can better.

[xxstarburstxx]

You’ve got it! Perfectly summed up.
I wish they would listen!
Sent from my iPhone

[NewbieNov22]

Please can you provide an update on this issue.

It’s clear that it’s a system issue at the Fitbit end, and a lot of people have reported the same issue. It has now been going on, unresolved for at least a month.

I have the exact same issue. I can no longer see any data on the daily heart rate graph in the Fitbit app, and all my historical daily heart rate graph data is gone (the weekly/monthly/yearly average charts are visible, however, and include the most up to date data). There is a message on the daily heart rate, data-less, graph telling me “No data. Wear your device to get heart rate data”.  I am, of course, wearing my Fitbit.

I see my heart rate on my Fitbit (Charge 5 Version 20001.194.91), and the sensor is working. I’ve tried all the fixes suggested including: changing the clock setting to 24 hours, restarting my Fitbit, restarting my phone (iPhone 16; iOS version 18.1.1), logging in and out of my Fitbit app, closing and re-opening the app. Fitbit/Google have had details of these exact same issues, with screenshots for at least a month. It’s been acknowledged that the problem is their end. WHEN IS IT GOING TO BE FIXED!!

The single most important feature of my fitness tracker for me is to see my daily heart rate over the course of 24 hours each day, as well as being able to view all of my historical daily heart rate data! If it’s not fixed I want my Premium subscription money back, and compensation for my device suddenly becoming virtually useless to me due to Fitbit’s own unsolved technical issues!

[xxstarburstxx]

I second every word of this post.
So many of have this issue and our requests for help or even acknowledgment are being largely ignored.
This is not good enough Fitbit / google and makes me seriously want to move to another companies device after 8 years with you

Sent from my iPhone

[Robn]

I agree We have been badly let down on this one. 
Come on Fitbit, fix this issue please! 

[NewbieNov22]

So I virtually replicated my original post here, word for word, to Google Support today. I commented also that the issue appears to have been fixed for Android phone users but not for iPhone users.

This was their answer (in which they didn’t deny that this now only affects iPhone users who they either don’t care about, or can’t fix this for):

Thanks for authenticating and letting us know about the details of this issue. We’re aware of it, but may not be able to provide a fix in the immediate future. We'll continue to monitor the situation, and keep our team informed of the impact to you and other customers. We understand that this isn't the resolution you're hoping for, but rest assured we're always working to improve our products.

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

These are my two replies to that:

“So you’ll go on taking my premium Fitbit subscription with no guarantee that you will ever restore the central feature of a fitness tracker, which you’ve somehow removed for paying customers? Wow! How to show that you couldn’t care less!! I am completely gobsmacked, and very angry.”

“You’re basically saying that the Fitbit’s associated app no longer works satisfactorily with iPhones, and you won’t or can’t fix that? if so, you need to be honest about that and offer iPhone users a refund!”

I am furious!