ECG feature is missing Charge 6

[Ad92822]

Today I couldn’t view any of my ECG history. The screen wouldn’t seem to load under the “You” section in the app. So I deleted the app and then reinstalled it and now the “view ECG history” option is completely gone under “You”. I can’t even tap into it now. This is literally why I have the device. What is going on? Is it my phone or something with the software? Is that function gone from that app for good?

[sprywale74]

I have the same issue, it vanished 2 days ago and I have tried reinstalling the app and ensuring my location is correct to no avail

[RiekoC]

Hello @Ad92822 , @sprywale74 

There is currently an issue on the Fitbit side that affects the ECG feature. 

Please see this thread on this topic  (<-- click link), where the Moderator has asked for additional information that will be forwarded to the team doing the investigation. You may want to post/follow this thread as the Moderator will likely post updates there.

[JuanFitbit]

@RiekoC Thank you for your help. 

@Ad92822 @sprywale74 A warm welcome to the Community! Thank you for your messages. 
Our team is aware of this and will be working on a solution. 

In the thread posted by our friend RiekoC we'll be updating the issue with the missing ECG tile. 
Please follow this other thread where we 'll be informing about the missing historical data, or a blank screen for the ECG feature. ECG Tile Shows Blank Screen on Fitbit app

In the meantime, we have noticed, that turning the phone off and on again has helped other users. A try is worth it. 

[RiekoC]

Thank you so much for the update, @JuanFitbit . Greatly appreciate that you popped in on this thread to do this.

As I mentioned in another thread, I restarted my phone as you suggested and I can see the ECG tile again on the You tab. Glad to see that this was a quick fix & didn't require an app update. 👍

Please forward my thanks to the team for doing the investigation and fixing the problem...at least, it seems fixed for me. 😁