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Exercise app icon in Charge 6 unresponsive

‎10-29-2025 16:16

‎10-29-2025 16:16

I am unable to click into my new fitbit charge 6 exercise app to start workouts after updating. I have tried restarting the device. Unpairing it from my phone, reinstalling app on my phone and repairing, etc and nothing has fixed it. I did the update yesterday (second day of owning it) and now it won't let me click into/open the exercise app on the fitbit to select an exercise.

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‎10-31-2025 13:05

‎10-31-2025 13:05

Hello @CrayFishP 

It looks like you've done the recommended troubleshooting without success. The next step would be to contact Support (<-- click). Complete the prompt in Step 1. Tap Continue in Step 2 (ignore Resources since you've already done that) to get to Step 3 which has the contact options for Support. 

Rieko | N California USA MBG PE

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