Charge 6 - Fitbit App Forgetting Exercises

[minto45]

I recently got a Charge 6. I logged several exercises this Monday (December 29). I distinctly remember these exercises showing up in the app at the time. Even throughout the week, I would see the Monday exercises still there. However, today (January 2), I see that the Monday exercises have all disappeared.

Weirdly, if I go to the Month tab, I see that Monday is still highlighted, so it has some data of my Monday exercises.

But there is still no way for me to actually view the Monday exercises and I don't know why it is not showing up in the week tab. Does anyone know what to do? I made sure that my app and my Charge 6 are both updated.

Moderator edit - updated subject for clarity

[MaCrisGBFitbit]

Hello @minto45!  Welcome to our community forums!

I'm sorry to hear that your monday exercises are missing in your week history.

Thanks for confirming that your app and your tracker are up to date. 

Please try the following steps: 

1. Verify your OS updates on your phone.
2. Force quit your Fitbit app (phone settings)
3. Sync and verify if the issue is resolved.

[RiekoC]

Hello @minto45 

In addition to the Moderator's suggested troubleshooting, some users have reported that their historical activity reappeared in the Fitbit app when they uninstalled, then re-installed the app on their mobile device.

• Log out of the Fitbit app
• Uninstall the app
• Re-install the app
• Log back into the Fitbit app