SpO2 app is installed but Fitbit app denies

[matt_tang]

I just got my charge 6 and noticed that there's no SpO2 reading inside the app. While looking into the detail page, there's a note asking me to install the SpO2 App and if I click on it, I'm linked to SpO2 tracker app that's designated for sense 2.

This is what I see when I go to learn more:

If I reinstall the preinstalled SpO2 App, the reading shows up. This is the 2nd day it's acting like that. Any Idea why this is happening?

Moderator Edit: Clarified subject

[mhouse]

I'm having the same issue with my Sense 2 after the 3.39 & 3.40 updates.  I 've also uninstalled/reinstalled the SpO2 app and the Fitbit app.  So much for bug fixes and performance improvements.....

[RiekoC]

Hello @matt_tang & @mhouse 

This help page has the steps to install apps on your Fitbit (<-- click link). Go to the Gallery in the Fitbit app should give you the correct SpO2 app for your device.

[matt_tang]

I do have the SpO2 app installed on my Fitbit but inside of the Fitbit App it kept telling me I do not have it.. and this just doesn't make sense 

[mhouse]

thanks @RiekoC 

Already did that, twice - including deleting the app and resetting my watch, and the app tile and watch say I need to install the app.  The app says it's installed  and is actually recording data. 

[RiekoC]

Hello @matt_tang , @mhouse 

Thank you for the additional information.

@matt_tang, what version of the Fitbit app do you have? Also, are you an Android or iOS user?

@mhouse, are you an iOS or Android user?

For now, please submit this bug using the Feedback option in the Fitbit app:

• Tap on your picture in the upper right of the Today page in the Fitbit app
• Tap on Feedback in the menu that opens
• Complete the prompts and submit

The team receives & reviews the submitted feedback reports. 

[mhouse]

@RiekoC   I'm an iOS user, just updated to 4.40.  Just a side note, 4.40 is on my iPhone which is my sync device.  My iPad has not updated to 4.40 yet (still 4.39) and the data is correct.  Is there a way to roll back the 4.40 update?

[matt_tang]

I'm on Android with 4.39 that's currently available to me in the Playstore