Fitbit Charge 6 Warranty Claim Vicious Circle!

[Gridsy]

Hi. I've tried to make a submit a warranty claim for my Fitbit Charge 6 which was purchased in June 2024 and now has a permanently blank screen. The warranty process is shockingly bad as in the option to select Fitbit, once you click on the start a claim link, isn't available and any other the links only send you back to the beginning of the process. Looking at other user comments it seems this is standard practice, as is the blank screen issue of the Charge 6. Can anyone help please? Ideally I'd like a link to submit a warranty claim for a Fitbit device please, not a link to any support advice as this has proved to be useless. Thanks

[Julia_G]

Hi, @Gridsy in this case I would recommend getting in touch directly with Fitbit Customer Support.  You can see the ways on getting in touch on contact.fitbit.com .  I hope this helps and you get the answers and help that you need.  Welcome to the Community Forums!

[Gridsy]

Thanks for responding Julia. I eventually managed to get through to someone by clicking on a non-Fitbit option, selecting 'other issue' and then talking to someone and started the process of obtaining a replacement device. However, this was done prior to your response. The link in your response, coupled with the cyclical nature of trying to get/find help e.g. click on a link, go back to the start etc, offers no clear, distinct form of assistance. The fact users have to resort to posting a response in these community forums, in the hope of getting help, equates to a shocking user and customer experience and something wholly unexpected from a well known brand such as Fitbit, owned by a global brand such as Google. In contrast, the speed and efficiency of the replacement process is impressive!