Fitbit Charge 6 doesn’t sync

[Duchess2023]

My charge 6 doesn’t sync on its own. I have to pull the screen down on my phone app and then it takes forever to sync. This is super frustrating.

Suggestions welcome

Moderator edit: Subject for clarity.

[Triletics]

This happens on Android for me and usually force-stopping the Fitbit app (temporarily) solves the problem. As Fitbit user, I'm used to the fact that syncing can be a pain 🙄

[SunsetRunner]

Same issue here. Says it’s syncing but doesn’t update things like step count. Frustrating. 

[RodrigoMFitbit]

@Triletics Thanks for your help!

@Duchess2023 @SunsetRunner Welcome to the forums. I will gladly help you sync your Fitbit Charge 6. 

I suggest you take a look at this article: Why won't my Fitbit device sync?. Here you find tips for this scenario. In case you have an Android device, please take a look at the following article: Why does the Fitbit app need to run in the background on my Android phone?. 

[User987654321]

Just bought a charge six today. It will not connect to an iPhone 14. I’ve done every remedy that Fitbit suggests. Of course when you try to contact support all you get is a blank screen. I think Fitbit is allergic to providing support.

[Cathyrunner]

Having same problem. I have to manually re-sync the iphone 13 everyday to the 6 charger. Wish I hadn't updated to this Charge 6. I've reset the phone, the charger, etc. 

[Candyadams]

Same!!!!

[RodrigoMFitbit]

@Candyadams @Cathyrunner Thanks for your post about the Charge 6 not syncing to your smartphone. @Candyadams Do you also have an iPhone? 

I suggest you take a look at this article: Why won't my Fitbit device sync?. Here you find tips for this scenario. Make sure that the Fitbit app is allowed to run in the background. 

[Cathyrunner]

Hi thanks. And yes. It’s an iphone running latest ios. I’ve reinstalled
the fitbit app and done all the trouble shooting. (Per all the tips and the
official manual.)

My old charge 4 worked. (Gave it away and it's no longer on my iphone).
But this charge 6 needs to be manually synced each day. And it's super slow
to sync.

Also the "reminders to move" doesn't work either despite being ‘activated.’

Just purchased this a week ago. Maybe I got a bad charger? Pls let me know
if you see anything wrong in my settings? Thanks 🙂
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