Fitbit Charge 6 drastically overcounts steps

[MrsKingy]

Basically what the title says, my Fitbit overcounts my steps by nearly double. I have tried to adjust the stride length but it hasn’t helped. I’ve also reset it. Any other options before I return it?

Moderator Edit: Formatting.

[RiekoC]

Hello @MrsKingy 

By any chance, did you add your phone as a Connected device in the Fitbit app? This is an option that lets users use their phone to track steps & workouts when they're not wearing their Fitbit device. Some users have reported that they get additional steps when they have their phone as a connected device.

To check this:

• Tap on the device icon in the upper left of the Today page in the Fitbit app to open the Connected to Fitbit page
• Under Devices, you should see the Charge 6. If you see Phone, that means you have your phone as Connected device

If you have Phone as a Connected device, tap on the tile and follow the prompts to disconnect your phone. This won't disconnect the Fitbit app from your phone.

The other thing to be aware of is that wrist worn trackers, including Fitbit, use arm movement as part of step tracking. Activities that involve a lot of arm movement or driving over bumpy roads can generate additional steps.