Fitbit Charge 6 lasted all of 6 weeks

[alfro]

My third Fitbit goes back for a refund today. My first Charge 5 lasted only a month before needing to be replaced (a process which took almost six weeks). My second charge 5 lasted two years. My new Charge 6 worked for about four weeks before randomly going black, regardless of reported battery charge. This morning it never came back to life.

I used my Fitbit for walks and short jogs. It get regular charges and has never been wet.

Fitbits are fine when they work, but if you get one for a gift, watch it carefully during the warranty period and return if there any glitches.

[ShadowFT]

As you said above, there is a warranty period. I recommend you contact Fitbit customer services to get a replacement or refund.

[Rich_Laue]

Are you leaving the Charge 6 on the wrist during a shower, or in a hot tub? The high pressure of the jets, or shower, could be compromising the water seal 

[9v9z9f]

My  charge 5 Fitbit watch is two years old in February 2024. I'm waiting to get charge 6 , but is it any good and worth the time?

[DramaQueenDiva]

If you got the warranty, I'd recommend doing what @ShadowFT mentioned, but I would check it from the retailer you purchased the device from. If it's from a third-party site or store, Fitbit won't be able to honor the replacement.

[Lilbiddy]

@Rich_Laue if you read the post from @alfro it clearly states that the fitbit has never been wet.  I think most people would class wearing something in the shower or hot tub as getting it wet, never mind temperature and force of water. 

[dunnofit]

they wont honour replacements for purchases made in Amazon (UK)? 

[AndreaFitbit]

Welcome to the Fitbit Community, @alfro. I'm sorry to hear that your Charge 6 never came to life.

The best way to get help for this problem is to chat with us online or give us a call as suggested. Click here to get connected.

@9v9z9f, if you haven't gotten in touch with our team, please contact them on the suggested link.

@dunnofit, I checked and Fitbit honors replacements for purchases made in Amazon UK.