Fitbit Charge 6 not restarting

[qedded]

I've got a Fitbit Charge 6 that's stopped taking a charge and the app cannot find it.

I can't get it to restart through either the settings screen or by forcing a restart through the USB button (presumably because it's not realising the charger is connected).

Has anybody experienced similar or got any suggestions on how to force it to restart.

There's about 53% battery left. I don't really fancy waiting until it's completely out of battery. All the forums and support pages just tell me you use the USB button or the screen to make it restart but it isn't doing it, so ...

[Peghigs]

I had same happen to my 4 month old Charge 6.  It's in process of being replaced as defective.  Waiting charging cable they forgot to send with my replacement.  Hope the new one works.

[RiekoC]

Hello @qedded 

Since you've tried the recommended troubleshooting, the next step is to contact Support (<-- click link). Complete the prompts until you get to the option to chat or call.