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Fitbit Charge 6 stopped tracking steps

‎03-24-2024 19:02

‎03-24-2024 19:02

My Fitbit has been working okay since I received 2 months ago, however has stopped counting my steps at all the last few days. I have 1) fully charged 2) made sure app is updated 3) checked settings 4) restarted multiple times 5) removed and added back to app 6) removed all data and restarted. It's been 2 months and now basically useless. Any additional help or do I have a faulty device?

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‎03-25-2024 06:04

‎03-25-2024 06:04

Hi @DeNice76 Usually several Restarts will get it working again. Try this once again, but if that doesn't help then I'd suggest you contact Fitbit Support  .

I will move your post to the Charge 6 Forum as you have posted in the Flex forum.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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