Fitbit Charge 6 won’t sync

[MaryB64]

My Charge 6 would not sync to my phone after I charged it yesterday.

i have uninstalled it but when I try to reinstall it to the app all I keep getting is Charge 6 not found!

[MaryB64]

My charge 6 stopped syncing with my phone yesterday.

i have uninstalled it from app, switched Bluetooth on and of, switched phone on and off, uninstalled Fitbit app and reinstalled it but when I try to pair it I keep getting message that charge 6 can’t be found!

[RiekoC]

Hello @MaryB64 

It looks like you've tried the recommended troubleshooting steps on this help page (<-- click link) without success.

By any chance, is the Charge 6 still connected to the app?

Although I'm not sure that this will work, you can try clearing the cache and data for the Fitbit app on your phone. This process might clear whatever is preventing the app from finding the Charge 6. You will need to log back into the app after clearing the data.

[MaryB64]

Hi RiekoC

Many thanks for your reply.

i have managed to rectify the issue by Restarting the Fitbit in settings on the watch, something that was recommended to someone in another post.

[RiekoC]

Hello @MaryB64 

Thanks for letting us know that restarting your Charge 6 resolved your syncing issue. Thankfully, it was a simple fix this time.