10-17-2025
23:49
- last edited on
10-18-2025
11:08
by
ManuFitbit
10-17-2025
23:49
- last edited on
10-18-2025
11:08
by
ManuFitbit
I'm unable to turn on my fitbit charge 6. I have tried everything I read/know but despite all my efforts it's completely dead/not responding at all. Moreover, I purchased this watch just 4 months ago.
Moderator edit: clarified subjec
Best Answer10-18-2025 11:17
Community Moderators ensure that conversations are friendly, factual, and on-topic. We're here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
10-18-2025 11:17
A warm welcome to the forums @Madhusudan009.
Thank you for letting me know the difficulty that you are experiencing with the Charge 6. Sorry to know about the issue that you are experiencing.
Please, even if you already tried some of the following steps, make sure to follow the tips listed in this help article:
Best Answer10-19-2025 12:38
Platinum Fitbit Product Experts share support knowledge on the forums and advocate for the betterment of Fitbit products and services. Learn more
10-19-2025 12:38
Hello @Madhusudan009
If the troubleshooting suggested by the Moderator doesn't work, the next step would be to contact Support (<-- click). Complete the prompt in Step 1. Tap Continue in Step 2 (ignore Resources) to get to Step 3 which has the contact options. Support should be able to let you know what are your options under warranty if they can confirm that you have a defective device.
Rieko | N California USA MBG PE
Best Answer