Honestly, you guys are failing to have any sort of quality anymore. I can't get any fitbit to last more than a year hardly. I had two Charge 5s fail after just barely over a year, and now when I start having heart problems, my Charge 6 fails after my ER visit and starts reporting fake values randomly. It claimed my heart rate was 220 while I was laying in bed, that triggered a panic attack and caused me to go to the ER again. Then later it started reporting extreme low values. Now I know my heart rate is normally in the 50s when I sleep and that I've even had it as low as 42 while awake. But I was on a beta blocker and thought the beta blocker was bringing my heart rate too low so I jumped up and began moving around.
It was only yesterday, when it was claiming 51, while I was walking around the house, I thought "Okay, thats impossible." I checked my heart rate using a pressure machine and it shown my heart rate was actually 89. The fitbit was jumping wildly between the 50s and the 90s, all over the place, like it couldn't decide what it actually was.
I sent it in for repairs using my warranty, but it shouldn't have happened for something this important. Especially when I'm having heart problems. Now I have to go a week without any way to know what my heart rate is at any given time when I need to track it.
The ECG feature is also practically useless. It did catch my palpitations, but it also said normal sinus rhythm while showing two palpitations in the same 30 seconds. Not only that, but when it was at its worst, I couldn't get the ECG to even read my rate. It kept telling me to put my fingers on either side while they were, and it kept starting and stopping over and over again for like 2 minutes before I just gave up. Here I am having a major malfunction with my heart, and your stupid ECG wouldn't let me use it so I could catch it and show it to my doctors. Now I have a couple of ECG records that actually were helpful that I can take to my cardiologist, but I would rather have had the really important ones to bring with me.
Also, before someone says "You should have gone to the ER", I did, but its hard to catch stuff like this so having an ECG on my wrist was supposed to be handy so I could catch it while it was happening before anyone could get there to strap on a machine to show it themselves.
My family on both sides, has heart problems. I rely on your devices to be accurate and functional. Ever since Google bought you out, its degraded tremendously. Your devices aren't worth the price, they barely function, have useless bloat on them that makes them slower. Seriously, I'm gonna switch to Amazfit. They have a customer support that actually talks to their customers with real replies and not copy-paste script replies. I've had it with your crap going down hill so badly and so quickly.
I've been a fitbit user for maybe 7ish years now. My charge 3 was amazing, it last a long time, 4 years even. Then I got a Charge 5. Broke from water damage after 1 year and 3 months. Second Charge 5 broke from water damage after 1 year and 2 months. Now my Charge 6, broke from bad sensor... after 1 year and 3 months... I'm seeing a pattern here.... Its just good I got a good warranty this time. Frankly, I feel I am owed a full refund of $160 for crappy product that literally caused an ER visit (second visit from bad sensor reading triggering panic attack). Who knows how much that ER visit's going to cost me when my medical bills get in.
I don't know why Fitbit chose to sell out. They were seemingly doing good. They had reliable tech, good product, good design. Now Google controls it, has removed features, added bloat, and even removed the ability to power down your device for transport to a repair center.... I had to leave my device powered on inside the package cause they literally deleted the ability to turn it off. What kind of nonsense dumb design decision was that? Whoever thought that was a good idea should feel bad and also be fired.
If only my Charge 3 screen still worked. It would be nice to go back to my Charge 3, but the screen stopped turning on which is why I had to get a new device. The funny thing is the Charge 3 STILL works, I just can't see the screen. Thats just sad really. Charge 3 still works while none of your new devices can outlast two years.
