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Fitbit app is down

yesterday

yesterday

I have lost 30K steps between Monday and this morning and I want my data back. My app will also no longer sync with my Bluetooth. WTF is going on? 

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3 REPLIES 3

yesterday

yesterday

And why wont fitbit acknowledge?  Wasting so much of everyone’s time trying to troubleshoot to no avail

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0 Votes

yesterday - last edited yesterday

yesterday - last edited yesterday

@SeaweedSally and @jbsf82 according to the Fitbit Status Dashboard, there was a service interruption earlier today. If you are still having difficulties syncing, try restarting your Fitbit and mobile device. 

Community Council Member

Amanda | Wyoming, USA

Pixel Watch 4, Inspire 3, Sense | Android

Best Answer

yesterday

In response to alexthecat

yesterday

Hi @SeaweedSally and @alexthecat, welcome to the Fitbit Community! It's great to have you here!

Thank you for bringing this issue to our attention. Our development team is currently working to resolve this problem and we hope to have a solution soon. Please ensure your Fitbit device and app are up to date to ensure the fastest resolution.

In the meantime, we recommend to troubleshoot the issue by following the steps below:
- Restart the device
- Sign out the Fitbit app
- Offload the app (for iPhone users)
-Uninstall and reinstall the app (For Android users)
- Log in
- Sync it
- Reboot

Best Answer