Fitbit app keeps resetting my data

[emkr83]

In the Fitbit app, I manually add my weight, but it keeps resetting and adding extra weight entries that I didn’t log. I even deleted my entire weight history to try to fix it, but the app is still automatically adding entries.

I also tried to update my calorie goals, but the app completely reset my starting weight and start date. Now it won’t let me set the goal to “help me find a goal” anymore.

I’ve already tried uninstalling and reinstalling the app, but the problem is still happening. Has anyone experienced this or found a fix?

Moderator edit: clarified subject.

[ManuFitbit]

Hi @emkr83. A warm welcome to the forums. 

Thank you for providing the details regarding the issue that you are experiencing with the Fitbit app. Thank you for trying to fix it on your own. 

Please, try to perform the following steps:

• Log out from the Fitbit app.
• Offload the Fitbit app and reboot your phone.
• Open the Fitbit app and log back into your account.
• Check if the weight is available now.

In addition, confirm that your cellphone is using the latest version of the firmware.

[Frankie83]

I have been having the same issue and it is infuriating. I have done everything suggested. I have logged out and logged back in, it continued to reset my start weight & date. I have deleted the app and redownloaded it, same thing. I shut my phone down and re did everything above, same thing. Nothing is working and I just paid to renew my membership recently. I did not make any changes to my account, to my data, and I did not change my goal weight. People on other forums (Reddit) are currently having this issue with no solution. It is driving me crazy. 

[ManuFitbit]

A warm welcome to the community @Frankie83. 

Thank you for taking the time to share the details regarding this difficulty with the Fitbit app. 

Please make sure both the app and your phone's firmware are updated to the latest version.

[Frankie83]

Thank you! They are

[RiekoC]

Hello @emkr83 , @Frankie83 

Please report the issue using the Feedback option in the Fitbit app:

• Tap your avatar in the upper right of the Today page in the Fitbit app
• Tap Feedback in the menu that opens
• Complete the prompt and submit

The feedback reports are received by the team for review. Although it's likely that you won't receive a reply, we've gotten confirmation that the team reviews every feedback report and uses the information for issue investigation.