help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit charge 6 purchase

‎10-04-2024 12:51

‎10-04-2024 12:51

Hi , i have a problem i purchased one year premium 79.99 and then after two days automaticly purchased again 79.99 euro. Now it is two dates premium reniews on september 1 and september 4 2025 .. but now it has to be for two years or i should get my money back. What should i do ?

Best Answer
0 Votes
1 REPLY 1

‎10-04-2024 13:37

‎10-04-2024 13:37

I would tap in the top right corner of the page, then contact support. You can cancel a membership, but all that does is stop the renewal process. 

Best Answer