Fitbit not adding steps/mileage for manual workouts?

[NC0013]

I've been using Fitbit since 2020. I have been putting in my manual workouts, which have always adjusted my steps/mileage for the day. 

Since last week, none of my treadmill workouts are changing my steps/mileage. I ran 5 miles today and didn't register any of it, even when I put in the distance in the app. It's said I've only walked 7 miles this entire week and I've programmed in over 20.

I uninstalled, re-installed, force closed, restarted my phone and my fitbit, but nothing's working.

Is anyone else having issues or know how to fix this?

[KatherineNY]

When you say manual workouts do you mean you initiated it on your device or log it after the fact I to the app?

[NC0013]

When I do my workouts at the gym, I have to manually put in the numbers cause the auto-tracking doesn't record correctly. I've been doing it this way since 2019/2020 with no problems.

But since last week, when I log in the treadmill/stairmaster work-outs, it won't update the metrics. It says I did the workout, will update my days of exercise, but won't change my steps/distance/calories for the day. 

Only started being a problem since last week. =(