Google Wallet doesn't work on Charge 6 in Brazil

[PolianaSouza]

I've been trying to get an answer for the support but nobody helped me so I've found the answer by reading the comments. 

I can use Google Wallet in Brazil but as you can see on the screens hot, it is not available on my fitbit app. 

I've discovered that Brazil is not on the list of payments using fitbit, although I can use Google Wallet app on my phone in Brazil. 

Is it possible to include Brazil on the second list to? Whom I should talk with? 

 

Moderator Edit: Clarified subject

[LZeeW]

@PolianaSouza   Brazil is on the list of Google Wallet supported countries.   Help article  You need to scroll a lot to find the list of supported Brazilian banks in this bank list.  I'm going to ask a moderator to help you.

The Brazil bank list is very short, with only three on the list.  Google Wallet for Fitbit is different from Google Pay on your phone.  Individual banks decide whether or not to participate.  If your bank isn't on the list, there isn't a big reason to try and fix this problem.

[EstuardoFitbit]

Hello there @PolianaSouza, welcome to the Fitbit Community. @LZeeW Thank you very much for your help.

Due to the uncommon nature of this issue and the limited information we have, I have escalated the matter to our specialist team. In the meantime, please share your phone's operating system version and the model you are using.

I'll let you know if there is an update. 

[PolianaSouza]

Thanks 

[AndreaFitbit · Accepted solution]

Thank you for letting us know you weren't able to find the Google Wallet for Fitbit tile in Brazil. Our team identified and fixed the issue! You should now be able to see the Google Wallet tile within your device settings. Please note that you'll only be able to add cards from the banks listed here: https://www.fitbit.com/global/us/technology/google-apps/banks