help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Google Wallet unable to set up

ANSWERED

‎11-12-2023 18:29 - last edited on ‎02-02-2024 17:44 by Fitbit Moderator

‎11-12-2023 18:29 - last edited on ‎02-02-2024 17:44 by Fitbit Moderator

Hello, I would really like to use the google pay feature on my Fitbit charge 6. However, whenever I am trying to set up a the card, when it sayings contacting/connecting to bank, it then says An unexpected error has occurred, please try again later. Then when I leave the google wallet tile on the Fitbit app on my iPhone, and re-enter the google wallet tile, the card appears. However when I check my charge 6, the card is not on the Watch. Has anyone else experienced this? And any fixes? I am on the latest update on the tracker, and I have tried multiple times to connect the card. (I am using CIBC btw)

 

Moderator Edit: Formatting.

Best Answer
61 REPLIES 61

‎12-13-2025 22:31

‎12-13-2025 22:31

I have a Fitbit Charge 6. Just so you know, Navy Federal Credit Union debit cards are not compatible with Fitbit. However, it is compatible with Google Wallet.

Best Answer
0 Votes

‎12-14-2025 08:15

In response to Abiondi

‎12-14-2025 08:15

I no longer have a Fitbit. I have a Galaxy Watch 7 and use my Google Wallet
everywhere. Very happy with my switch.
Best Answer