Google Wallet unable to set up

[ShadowFT]

Hello, I would really like to use the google pay feature on my Fitbit charge 6. However, whenever I am trying to set up a the card, when it sayings contacting/connecting to bank, it then says An unexpected error has occurred, please try again later. Then when I leave the google wallet tile on the Fitbit app on my iPhone, and re-enter the google wallet tile, the card appears. However when I check my charge 6, the card is not on the Watch. Has anyone else experienced this? And any fixes? I am on the latest update on the tracker, and I have tried multiple times to connect the card. (I am using CIBC btw)

Moderator Edit: Formatting.

[marcel-Germany]

Thank you sooooooooo much. Now it works. It’s an IOS and Fitbit Google wallet problem. I disconnected my Fitbit from my IPhone and I connected my Fitbit with my old android and set up the wallet on my android phone. Everything works well and switched now to my iPhone. 

[Marieproue]

I had the same issue. I solved the problem. I disconnected my Fitbit from my IPhone and I connected my Fitbit with my old Iphone.

now everything is working 

[upschittscreek]

Not everyone has two phones🙄🤦🏻‍:female_sign:

[Hralthyretireme]

I discovered and tested Google Wallet successfully synced and working on Fitbit charge 4, 5 and 6.  I believe it will work on all Fitbits with nfc. I did not use too much time in troubleshooting Fitbit Google Wallet/Google Pay. Advanced users should look at their network firewall and network packets to check for more details, Apple Xcode developer with virtual iPhone debugging and etc. I believe based on my knowledge of how iPhones work and communicate but the truth requires more detailed troubleshooting and understanding. Good luck for whoever provides the detailed information.

[TMPICKUP]

I had been using Fitbit pay on my Versa 3 for quite some time (Android phone). Switched to Google Wallet back awhile ago when we first received the notice about the change.  All was working perfectly. My Versa 3 died last week and I received a refurbished replacement today.  It all works great with the exception of me being able to set up Google Wallet. I keep getting an error message. "Unexpected error from Versa 3. Please try again or contact customer support for assistance." Ugh!!!!

[Brumsi]

Ich habe genau das gleiche Problem - SEHR ärgerlich - gibt es inzwischen eine richtige Lösung??

[TMPICKUP]

They just told me to wait until the next update. But, it was already working until I needed the replacement. 😪

[Luckas]

Hi Hralthyretireme,

Thanks for this explanation. It worked for me also.

it is a heavy workaround though (need to have access to a recent enough android phone to be able to install the banking app). But so glad it works again...

rgds

[Huwwhyment]

This is still broken on my charge 6. To add to the mystery it was working, I then swapped watches with my wife (also a charge 6) as I preferred the black watch. After resetting the watches Google pay no longer connects on either watch. It makes me thing it's a permissions thing and somehow pay has identified watch A and now won't play nicely with watch B. 

Google support next to useless trying to solve this, the ticket was raised 3 weeks ago and the last reply was over 7 days ago

[TMPICKUP]

Mine is still not working. I've given up.

[Huwwhyment]

Crazy that mine did work and just by resetting and swapping watches it no
longer does. Should be easy for Fitbit and Google to diagnose the problem
based on this

[Aroundthesun]

No resolution yet

[TMPICKUP]

Mine worked on my prior Versa 3, but when it died and they sent me a
replacement Versa 3 it just keeps getting an error. 😪

[Ij80]

Same, I had to delete my old card for security, and now I cannot add any cards to the wallet on Fitbit charge 6. New security procedures on the bank side don t allow to add any card to more than one Google wallet trought it's bank app. It s not possible to add a card manually to the smartwatch.... I m looking for a new one...

[Ij80]

It s not updated.. for new security procedures banks don t allow to add it's cards manually to the Fitbit charge .. I Ve tried a lot of cards... 

[Minette66]

Exactly the same problem here!

Plus having a new bankcard because the old one expired.

Can't  get it working on my replacement Sense 2.

[monsud]

Anyone has resolved this problem? Same problem for my Versa 3 from March!
Both Fitbit and my bank support didn't help me. Now it's like a Mi Band (the only advantage was NFC payment)!

[Ij80]

We should write to the Google fit customer care. It s like a fraud. I Ve
bought it for the NFC payment!

[monsud]

I just wrote to Fitbit support and, after 4/5 months, they said it's nof Fitbit fault and passed all to Google Wallet support. Now Google Wallet support also says that it's not thei fault.
I contacted also my bank to open a ticket with them.

[hanf1sh]

I agree.

Google Wallet - contacting bank to set it up on Charge 6 doesn't work. Even though both my bank (Barclays) and region (UK) are supported. I have the latest firmware and have cleared the cache etc multiple times.

I see that many, many others have had this issue since 2023. Considering the ability to use Google Wallet is a key selling point of the Charge 6, I'd say there's a pretty clear consumer rights issue here. We're being mis sold. The main reason I bought the Charge 6 was because of the Google Wallet feature.

I'm afraid if there isn't a fix very soon I'll be reporting Fitbit to our consumer rights organisations here in the UK.