11-12-2023
18:29
- last edited on
02-02-2024
17:44
by
AndreaFitbit
11-12-2023
18:29
- last edited on
02-02-2024
17:44
by
AndreaFitbit
Hello, I would really like to use the google pay feature on my Fitbit charge 6. However, whenever I am trying to set up a the card, when it sayings contacting/connecting to bank, it then says An unexpected error has occurred, please try again later. Then when I leave the google wallet tile on the Fitbit app on my iPhone, and re-enter the google wallet tile, the card appears. However when I check my charge 6, the card is not on the Watch. Has anyone else experienced this? And any fixes? I am on the latest update on the tracker, and I have tried multiple times to connect the card. (I am using CIBC btw)
Moderator Edit: Formatting.
Answered! Go to the Best Answer.
05-17-2024 08:34
05-17-2024 08:34
Thank you sooooooooo much. Now it works. It’s an IOS and Fitbit Google wallet problem. I disconnected my Fitbit from my IPhone and I connected my Fitbit with my old android and set up the wallet on my android phone. Everything works well and switched now to my iPhone.
05-18-2024 09:17
05-18-2024 09:17
I had the same issue. I solved the problem. I disconnected my Fitbit from my IPhone and I connected my Fitbit with my old Iphone.
now everything is working
05-18-2024 10:00
05-18-2024 10:00
Not everyone has two phones🙄🤦🏻:female_sign:
05-20-2024 16:45
05-20-2024 16:45
I discovered and tested Google Wallet successfully synced and working on Fitbit charge 4, 5 and 6. I believe it will work on all Fitbits with nfc. I did not use too much time in troubleshooting Fitbit Google Wallet/Google Pay. Advanced users should look at their network firewall and network packets to check for more details, Apple Xcode developer with virtual iPhone debugging and etc. I believe based on my knowledge of how iPhones work and communicate but the truth requires more detailed troubleshooting and understanding. Good luck for whoever provides the detailed information.
06-10-2024 16:29
06-10-2024 16:29
I had been using Fitbit pay on my Versa 3 for quite some time (Android phone). Switched to Google Wallet back awhile ago when we first received the notice about the change. All was working perfectly. My Versa 3 died last week and I received a refurbished replacement today. It all works great with the exception of me being able to set up Google Wallet. I keep getting an error message. "Unexpected error from Versa 3. Please try again or contact customer support for assistance." Ugh!!!!
06-14-2024 00:37
06-14-2024 00:37
Ich habe genau das gleiche Problem - SEHR ärgerlich - gibt es inzwischen eine richtige Lösung??
06-14-2024 07:40
06-14-2024 07:40
They just told me to wait until the next update. But, it was already working until I needed the replacement. 😪
06-24-2024 00:55
06-24-2024 00:55
Hi Hralthyretireme,
09-06-2024 00:07
09-06-2024 00:07
This is still broken on my charge 6. To add to the mystery it was working, I then swapped watches with my wife (also a charge 6) as I preferred the black watch. After resetting the watches Google pay no longer connects on either watch. It makes me thing it's a permissions thing and somehow pay has identified watch A and now won't play nicely with watch B.
Google support next to useless trying to solve this, the ticket was raised 3 weeks ago and the last reply was over 7 days ago
09-06-2024 06:59
09-06-2024 06:59
09-06-2024 07:05
09-06-2024 07:05
09-06-2024 07:21
09-06-2024 07:21
No resolution yet
09-06-2024 09:32
09-06-2024 09:32
09-07-2024 12:19
09-07-2024 12:19
Same, I had to delete my old card for security, and now I cannot add any cards to the wallet on Fitbit charge 6. New security procedures on the bank side don t allow to add any card to more than one Google wallet trought it's bank app. It s not possible to add a card manually to the smartwatch.... I m looking for a new one...
09-07-2024 12:22
09-07-2024 12:22
It s not updated.. for new security procedures banks don t allow to add it's cards manually to the Fitbit charge .. I Ve tried a lot of cards...
09-19-2024 23:35
09-19-2024 23:35
Exactly the same problem here!
Plus having a new bankcard because the old one expired.
Can't get it working on my replacement Sense 2.
09-23-2024 09:43
09-23-2024 09:43
Anyone has resolved this problem? Same problem for my Versa 3 from March!
Both Fitbit and my bank support didn't help me. Now it's like a Mi Band (the only advantage was NFC payment)!
09-23-2024 23:56
09-23-2024 23:56
09-24-2024 01:34
09-24-2024 01:34
I just wrote to Fitbit support and, after 4/5 months, they said it's nof Fitbit fault and passed all to Google Wallet support. Now Google Wallet support also says that it's not thei fault.
I contacted also my bank to open a ticket with them.
10-01-2024 01:38
10-01-2024 01:38
I agree.
Google Wallet - contacting bank to set it up on Charge 6 doesn't work. Even though both my bank (Barclays) and region (UK) are supported. I have the latest firmware and have cleared the cache etc multiple times.
I see that many, many others have had this issue since 2023. Considering the ability to use Google Wallet is a key selling point of the Charge 6, I'd say there's a pretty clear consumer rights issue here. We're being mis sold. The main reason I bought the Charge 6 was because of the Google Wallet feature.
I'm afraid if there isn't a fix very soon I'll be reporting Fitbit to our consumer rights organisations here in the UK.