Google wallet disappeared in the app

[11311312]

Hi, I have a Fitbit Charge 6 and my card added to pay with my Fitbit. I tried to change the card on my Fitbit recently and no matter what I tried I don't have the Google wallet section.
I reinstalled, cleared data, logged out, tried with different phones so far.

Here is a screenshot on my phone.
I have seen a couple threads about it but they are either old or not solving my problem.

Thanks.

[DramaQueenDiva]

Where are you located?  Google Wallet isn't available in all countries.

[DavidFitbit]

Hi @11311312 & @DramaQueenDiva, Welcome to the Fitbit Community! It's great to have you here!

I appreciate the time invested in the research of this topic about the google wallet section missing in the Fitbit app. Let's see what can be done. Thank you for the screenshot. Excellent approach @DramaQueenDiva!

As @DramaQueenDiva, has mentioned, Google Wallet for Fitbit may not yet be available in all regions. We are working on expanding the availability of Google Wallet for Fitbit. To verify if Google Wallet is available see Supported countries for Google Wallet & tap to pay. I appreciate your time in this process.

If you did have Google Wallet in the past, check your region is correct in your app settings.

If everything is in order on that side, tell me if you were able to set the new card in the Wallet settings of your mobile.

[eric120]

Hi.  my Google wallet app simply disappeared without a trace today morning,  my watch still has the cards i  added earlier ..apparently i still using the card that i already have.

What I remember I did was reset the PIN today morning, does that somehow undermine the fitbit app works properly or some bugs 🪲?  

I've tried clean app cache, reinstall , repair ..evenuse new phone,  nothing help..

Pls help, Google wallet is the ONLY reason motivated my move from Garmin 

Country USA

App latest version

Android 14

[eric120]

Just did a watch factory reset... repair to my phone again..issue still persist...😐

[DavidFitbit]

Hi @eric120, thank you for your responses and for the troubleshooting you have tried.

We did receive some feedback about the missing wallet option in previous versions of the Fitbit app (4.53.1). However, this issue should be resolved by updating the Fitbit app.

If the Wallet option in the Fitbit app is still missing, i recommend that you ensure the Fitbit app is updated if you haven't done so. For instructions see How do I use the Fitbit app?

[eric120]

Thanks your reply.  my Fitbit app already and watch firmware both on latest version..

4.55.1 already from Play store 

[DavidFitbit]

Hi @eric120, Thank you for your response. Thank you for the screenshot.

We did have an issue with google wallet in previous versions of the Fitbit app. However, it should have been fixed in the most recent Fitbit app version.

The latest Fitbit app version, will be released to all Fitbit members within this week. This being said, allow to download the latest app version within this week as soon as it's release and don't hesitate to repost if the issue persists. I'll see a solution for all of you.

[DamoNZ_]

I am now suffering from this identical issue.

The option of the wallet seems to have disappeared from the app and I'm now unable to add or remove cards. Up until a few days ago wallet has always shown, was working for months.

Android app version 4.58 / system 66.20001.220.31

Charge 6

New Zealand

 

[DamoNZ_]

To add, I've tried resetting the watch (so now have no cards loaded or way of loading them) and reinstalling the app.

[eric120]

I ended up switch to net new account,it fixed the issue and wallet show up
again, the downside is obvious, everything you tracked on previous account
won't carry over... that's only solution i found.. don't see any possible
option tech support can provide...lame..

[DamoNZ_]

Thanks for that, it'd definitely be a last option for me given how much I have linked to my existing account. Probably worth me creating a 2nd account however just for troubleshooting.

[eric120]

Yea. Give a shot see how things shake out on your end... One question,are u using the same account for Fitbit as primary account of your phone? I suspect something to do with inconsistent login id that tripped up the Fitbit app wallet feature... FYI..now my new account of Fitbit and wallet is same id..now issue ever since 

[DamoNZ_]

Yep same Google account for both Fitbit and my phone's Google Wallet.