Haven't received exchange for Charge 6

[jquelyn]

I have been attempting to do a simple color exchange for more than 3 months now. I have opened more than 10 chats and wasted hours of my life. I can't believe a company that cares about the quality of it's product would have such abysmal support policies. I have literally never had such an awful experience with any product I've ever bought.

Moderator Edit: Clarified subject

[LizzyFitbit]

Welcome to the community forums, @jquelyn.

I've moved your post to the Charge 6 board so we can keep the forums organized. I truly appreciate your feedback regarding the exchange process, and I apologize for any inconvenience you have experienced. We take our members' feedback very seriously, and we are committed to providing the best possible service. Your comments will help us to evaluate and improve our services.

Because you have a case created, I have forwarded your posts to our Support team so that they can look into your case and provide you with more information via email. Please keep an eye on your inbox.

[jquelyn]

Thank Lizzy, totally makes sense and thanks for doing what you can to help make this right. I've unfortunatey been waiting for that email for more than a month and each chat has told me that they've created a case and that I should get the email any day. Hopefully this helps kick things off . Not sure what else I can possibly do at this point

[LizzyFitbit]

@jquelyn It's good to see you again.

You're welcome, and thanks to you for taking the time to check my response. I understand your frustration and I appreciate you for sharing your feedback. I've made sure to forward your comments and you should be expecting an email from our team soon. Please keep an eye on your inbox, spam or junk folders and don't hesitate to reply back to our team if you have more questions about your case.