04-01-2024 14:48
04-01-2024 14:48
I've gone through 3 Fitbit Charges within 3 years:
- Charge 4: worked great but eventually died from water exposure
- Charge 5: Worked great for a year then the screen went black (device still worked though)
- Charge 6: Nothing but problems! Notifications never ping my phone and the heart rate sensor is constantly failing. I use it with a Pixel 8 Pro, you would think a Google + Google product would play nice together, but guess not.
I've tried restarted the watch and my phone, disabling settings and re-enabling, clearing cache, un/re-installing everything. Some times it works, some times it doesn't some times it magically fixes itself.
Today, I have no heart rate sensor and no notifications.
I love it when it's working, but all these issues are simply inexcusable.
04-01-2024 18:34
04-01-2024 18:34
And support doesn't even know this is supposed to work. Been reporting this problem since late last year. A REAL DISAPPOINTMENT. Tried to get a refund but all I got was a run around...
07-26-2024 20:59
07-26-2024 20:59
I have the same issue with the google pixel watch 2 and google pixel 8 pro. Heart rate sensor is practically dead. Works for 10 seconds when putting on the watch and then is dead. The ECGz doesn't work. Don't get notifications and shows phone disconnected most of the times. Sleep tracking also doesn't work since the HR sensors are dead.
07-27-2024 12:45
07-27-2024 12:45
Hello @mitchell_goa
Have you had a chance to contact Pixel Watch Support about the issues with your heart rate sensor? Your watch is less than a year old and should be under warranty.
Rieko | N California USA MBG PE
07-27-2024 12:59
07-27-2024 12:59
did you happen to charge fully, and then leave on charge for installation and sync pros.?
07-27-2024 13:00
07-27-2024 13:00
just a thought
07-27-2024 13:42
07-27-2024 13:42
Yea, I did. They told me to get in touch with fitbit support, which I did. Fitbit support said they would escalate my case to higher tier of support and to look out for an email. So let's see 🤞🏻
07-27-2024 14:16
07-27-2024 14:16