How do I fix my Charge 6

[Lauribeau]

I went swimming (the swimming option was on) my Fitbit opened and got wet inside, I let it dry, it still works, it makes some noises, Bluetooth is connected to my phone but the screen doesn’t turn on, it also vibrates when i press the button or the screen, please help 

Moderator edit: clarified subject.

[ManuFitbit]

Hi @Lauribeau. Welcome to the forums. 

Thank you for providing the details regarding the experience that you have with your Charge 6. Thank you for trying to fix it on your own.  

Please, could you be so kind to share with me a picture about the screen of your device?

[Lauribeau]

Hi,

Here are some pictures I took for you.

Thanks for reaching out.

Ana Laura

[ManuFitbit]

Hi @Lauribeau. Thank you for the replay.

I didn't receive any picture. If you haven't solved the difficulty yet, please try to send the pictures again. 

[Lauribeau]

I tried sending them to you , I hope you can see them now

 

 

[ManuFitbit · Accepted solution]

Hi @Lauribeau. Thanks for the response and for sending the pictures again. Sorry for the late reply.

Please accept my apologies; I misread your previous message and overlooked the fact that the screen has detached from your device. I think it might be best to contact our Support Team at this point. They’ll be able to dive deeper into this and provide more hands-on help than I can from my end. Thanks for understanding.