How do I update my Charge 6?

[Spearguy]

I have the Fitbit charge 6. When I check to see if the Fitbit is up to date the screen just flashes the Fitbit logo. What am I doing wrong? In the past it would either say up ti date or offer the Porto install the update. The app stalls there and I have to shut it down to even go back to the previous screen. Can anyone explain this to me or is anyone else experiencing this issue? 
Thank you!!

Moderator edit: edited title to clarity

[CrisVillaFitbit]

Welcome back to the community, I'm glad to see you once again here, @Spearguy.

Thanks for explaining this situation in regards to the update of your Charge 6.

It is normal if you don't get anything going after checking for the update, I was able to confirm your Charge 6 firmware is updated. I'm not sure which steps you're following to update it, but these are the ones you need to follow:

1. With your charged Fitbit device nearby, open the Fitbit app.
2. Tap the Today tab Devices  your device image.
3. Tap the pink Update button. This option only appears if an update is available.
4. Follow the on-screen instructions and keep the device close to your phone, tablet, or computer during the update. After you start the update, a progress bar appears on your device and in the Fitbit app until the update is complete.

If you have trouble updating your device, see Why can't I update my Fitbit device?

[Spearguy]

Thank you! Loving my charge 6 ! Thanks for checking my firmware status!

Regards

[wilddog789]

Hi CrisVillaFitbit!

I've done everything you said to do and I believe my Fitbit is updated, but now in pink at the bottom of the screen it shows "Remove This Charge 6." I assume I don't want to click that, but wanted to make sure...

[CrisVillaFitbit]

Hello there and welcome back, @Spearguy.

I'm glad I was able to help you, @Spearguy, and thanks for posting since this will help other users in the community.

And welcome to you, @wilddog789, it is always nice to see a new user posting.

Yeah, I would not recommend you to click on that since it will remove your Charge 6 and you'll need to set it up once again.

[JMP64]

Can't update the firmware on my new Charge 6. On the my Iphone the pink button says Updating and Charge 6 is doing nothing.

[Oanafit]

I have same issue? Can anyone help?