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My Charge 6 is doubling my steps

‎07-22-2025 06:13

‎07-22-2025 06:13

For the last week or so, my Charge 6 is doubling, sometime more than doubling, my steps. It is not connected to my phone to count steps and I have updated the app. It is still doing it. Any other thoughts?

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3 REPLIES 3

‎07-24-2025 05:27

‎07-24-2025 05:27

No response and no reply from Fitbit.. Wow, thanks, Fitbit. I think I’m ready to switch to a different company.

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‎07-24-2025 06:23

In response to CarolPre

‎07-24-2025 06:23

Hi @CarolPre and welcome back to the forums. 

I appreciate your message, and I'm sorry to hear that your Charge 6 is doubling your steps. 

This is not the experience wanted for our customers, and I totally understand your feelings about this situation. 

There are some suggestions listed in the following help article: How accurate are Fitbit devices?

 

Visit our Discussions board where you can share your experiences, meet people and create new topics.Si ma réponse vous a plu, merci de me féliciter. Si votre question a trouvé une réponse, acceptez la solution.If you liked my answer, give me a Kudo. If your question was answered, accept the solution.FR-EN-SPA.

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11 hours ago

In response to MarioSFitbit

11 hours ago

That article was all well and good, but it doesn’t explain why the device I’ve been using for a year has suddenly in the last several weeks started doubling my step count. And it certainly doesn’t fix it. 

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