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My Charge 6 stopped working again

This is my third Charge 6 and it just died. It was replaced under warranty about a year and a half ago because the Bluetooth quit working. The one before stopped working suddenly as well. Has anyone else had this issue. I really like FitBit and the app, but I’m about to give up on them. I’ve also have two FitBits before these, Charge 3 and 5 if I remember correctly. It seems they only last a year or so before they need to be replaced.

Moderator Edit: Clarified subject

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Hi there, @Cpatterson407. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the inconveniences you have had with your Charge 6. We‘re taking your comments and sentiments in regards to our products and services into consideration. 

Please note that our products are indeed designed and made to last (this goes for each product component) however, there is not an infallible way to ensure that no issues will be present in the long run. Because of this, our Warranty Policy  is set into providing as much coverage as we can. For more information about our warranty, see fitbit.com/legal/returns-and-warranty 

I've seen you contacted our Support Team before posting here and they've already assisted you. Even though I truly appreciate you took the time to come here and express your feelings towards your experience with your Fitbit devices and also want to find a resolution to your issue, my best advice is to keep the conversation with our team. Note for this kind of inquiries/cases/process, there's not so much we here in the forums can do for you as this is something that our team handles based on our policies. 

Thanks in advance! 

Maria | Community Moderator, Fitbit


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My 6 was good for about 2 years, recently it would restart in mid-workout, and eventually not even restart until placed back on charger. I went back to my Charge 2 which has worked perfectly for years.

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